At Spicyprint by Zoraiz, we aim to deliver high‑quality design, printing, digital media, website development, and flyer distribution services across the UK. Due to the customised nature of many of our products, our returns and refund policy is designed to be clear and fair.

Eligibility for Returns

Custom‑designed or printed items are non‑returnable unless defective or incorrect.

Non‑custom items may be returned within 30 days in unused, original condition.

Digital services (web development, social media management, design files) are non‑refundable once work has begun.

Non‑Returnable Items

  • Custom prints
  • Digital products
  • Downloadable files
  • Gift cards
  • Services already delivered or in progress

Refund Process
If your order is defective or incorrect, please contact us with proof of purchase and supporting photos. Once approved, refunds will be issued to the original payment method.

Late or Missing Refunds
Refund processing times may vary depending on your bank or card provider.

Exchanges
We replace defective or damaged items with the same product. Contact us at info@spicyprintbyzoraiz.co.uk.

Shipping Returns
Return instructions will be provided upon approval. Customers are responsible for return shipping costs unless the item is defective.

For any questions, email info@spicyprintbyzoraiz.co.uk.